Contacting Support
First and foremost, please take a look at the support articles here and at our Camera Compatibility Guide for answers to your question — that’ll be the fastest way to find the information you need.
For General Questions & Feature Requests
For questions that don’t involve billing, license keys, email addresses, etc, we recommend searching and posting on our new Community Forum. There you’ll be able to take part in discussions with us and other members of the Cascable community.
Important: Since the community is publicly-visible, it’s not appropriate to post personal information there, including email addresses, order numbers, and license keys. For that, please contact us privately.
Contacting Us Privately
If your question isn’t suitable for the public community forum, you can contact us directly via our apps.
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For Cascable Studio, tap the ? help button in the top toolbar, then scroll down to Give Feedback and choose the email option. This will attach some additional diagnostic information that’ll help us diagnose your problem.
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For Photo Scout, tap the ? help button in the top toolbar, then choose Give Feedback and choose the email option.
For other apps, you can get in touch via the green Support button you can see at the bottom right of this page and other pages here in the help section of our website.
If you don’t see the button, temporarily disable your ad blocker — some of them block our support form.
Turnaround Times
While we aim to get back to you as soon as possible, turnaround times can be up to a week in busy periods. Thank you in advance for your understanding!
